For teen driver and parent-taught driver education (PTDE) information, please seee the information about teen drivers.

If the website didn’t answer your question or you need to follow up on your PTDE packet, email an agent.

Instructions for out-of-state renewal and replacements of driver licenses and ID cards are available online.

If the website didn’t answer your question, email an agent.

Please see the information on commercial driver license (CDL) requirements. Texas law requires all commercial driver license renewals and address changes be completed in person at a driver license office.

If the website didn’t answer your question, see an agent.

You must visit a driver license office and bring the necessary documents to replace a lost or stolen driver license or ID card. For security reasons, we cannot provide the audit number required to use the online renewal or address change system.

Each driver license office schedules driving tests differently. Search for your office on the driver license office search page. If you see a link that says "Schedule a driving test," then you can schedule a driving test online. Read the NOTE section for other scheduling options.

Customer service representatives cannot schedule tests or provide information about individual office procedures.

If you have a disability (as defined by the Americans with Disabilities Act [ADA]) and need assistance, email an agent.

Visit the Failure to Appear website or call the automated system at 1-800-686-0570. If you recently paid your traffic citation fees or fines, please wait seven business days, then check your license eligibility and fee status. Customer service agents cannot help you until the issue has been resolved through the Failure to Appear system.

If you paid more than seven business days ago and checked your license eligibility and fee status but still need help, email an agent.

For questions about your Driver Responsibility surcharges, account information or to make a payment, visit the Municipal Services Bureau (MSB) website or call 1-800-688-6882. You must pay your surcharges to MSB, not DPS. You cannot pay surcharges in driver license offices. If you recently made a payment, please wait seven business days, then check your license eligibility and fee status.

If you paid your surcharges more than seven business days ago and checked your license eligibility and fee status but still need help, email an agent.

Information about reinstating your license is available on the driver license website.

You may pay your reinstatement fees online and find any compliance items you need to send DPS. You cannot pay reinstatement fees in driver license offices.

If you already made a payment, please wait 30 days and then check your license and fee status.

If you paid your fees more than 30 days ago and checked your license eligibility and fee status but still need help, email an agent.

If you paid for an online driver record but cannot print it, email an agent.

If you cannot order a driver record online, please review the online driver record request requirements. If you meet all the requirements, email an agent.

For other driver record questions, email an agent.

If you renewed a driver license or ID card or changed your address online but cannot print your receipt or temporary card, email an agent.

If you cannot renew or change your address online, please see the online renewal and address change eligibility requirements. If you meet all the requirements, email an agent.

For other questions about online renewals and address changes, email an agent.

To renew your vehicle registration online, visit Texas.gov.

For information on license plates, vehicle titles or vehicle registration, visit the Texas Department of Motor Vehicles.

The Texas Department of Transportation has information about crash and crash reports.