Skip to main content

Customer Service Center

For faster service, please see our Frequently Asked Questions and Topics below, to see if your question(s) can be answered.

Frequently Asked Questions and Topics

   When is the best time to visit a driver license office?

Full time driver license offices are open Monday through Friday. Our busiest times of the year are during Spring Break, summer and after all major holidays, while our busiest days of the week are Monday, Tuesday and Friday. Avoid the lines by renewing early and visiting on Wednesday or Thursday and before major holidays. Visit our online services page to see if you can skip the trip entirely.

   Can I renew early?

Yes! You can renew up to ONE YEAR before your expiration date without any changes to your new expiration date. More information.

   Can I renew online?

Yes! You may be eligible to renew online if you meet certain criteria. Please visit our online renewal page to get started. 

   What other online services do you have?

To make things faster and easier for you, the DPS Driver License Division has a number of online services. View them here.

   Applying for, renewing or changing a driver license or ID card
   Teen drivers and parent-taught driver education

For teen driver and parent-taught driver education (PTDE) information, please see the information about teen drivers.

If the website didn’t answer your question or you need to follow up on your PTDE packet, email us.

   Out-of-state renewal or address change

Instructions for out-of-state renewal and replacements of driver licenses and ID cards are available online.

If the website didn’t answer your question, email us.

   Commercial driver license (CDL) requirements

Please see the information on commercial driver license (CDL) requirements. Texas law requires all commercial driver license renewals and address changes be completed in person at a driver license office.

If the website didn’t answer your question, email us.

   Lost driver license or ID card

You must visit a driver license office and bring the necessary documents to replace a lost or stolen driver license or ID card. For security reasons, we cannot provide the audit number required to use the online renewal or address change system.

   Scheduling driving tests

Each driver license office schedules driving tests differently. Search for your office on the driver license office search page. If you see a link that says "Schedule a driving test," then you can schedule a driving test online. Read the NOTE section for other scheduling options.

Customer service representatives cannot schedule tests or provide information about individual office procedures.

   Assistance for people with disabilities

If you have a disability (as defined by the Americans with Disabilities Act [ADA]) and need assistance, email us.

   Driver license suspension, revocation, cancellation, denial or disqualification
   Unpaid traffic citations-failure to appear(FTA)

Visit the Failure to Appear website or call the automated system at 1-800-686-0570. If you recently paid your traffic citation fees or fines, please wait seven business days, then check your license eligibility and fee status. Customer service agents cannot help you until the issue has been resolved through the Failure to Appear system.

If you paid more than seven business days ago and checked your license eligibility and fee status but still need help, email us.

   Driver Responsibility Program (DRP) (surcharges)

For questions about your Driver Responsibility surcharges, account information or to make a payment, visit the Municipal Services Bureau (MSB) website or call 1-800-688-6882. You must pay your surcharges to MSB, not DPS. You cannot pay surcharges in driver license offices. If you recently made a payment, please wait seven business days, then check your license eligibility and fee status.

If you paid your surcharges more than seven business days ago and checked your license eligibility and fee status but still need help, email us.

   Driver license compliance and reinstatement

Information about reinstating your license is available on the driver license website.

You may pay your reinstatement fees online and find any compliance items you need to send DPS. You cannot pay reinstatement fees in driver license offices.

If you already made a payment, please wait 30 days and then check your license and fee status.

If you paid your fees more than 30 days ago and checked your license eligibility and fee status but still need help, email us.

   Online services
   Online driver records

If you paid for an online driver record but cannot print it, email us.

If you cannot order a driver record online, please review the online driver record request requirements. If you meet all the requirements, email us.

For other driver record questions, email us.

   Online renewal or address change

If you renewed a driver license or ID card or changed your address online but cannot print your receipt or temporary card, email us.

If you cannot renew or change your address online, please see the online renewal and address change eligibility requirements.

For other questions about online renewals and address changes, email us.

   Driver records

If you mailed your driver record request more than three weeks ago and haven’t received it, email us.

If you paid for an online driver record but cannot print it, email us.

If you cannot order a driver record online, please review the online driver record request requirements. If you meet all the requirements, email us.

If you would like to contest a conviction listed on your driver record you must contact the convicting court. The convicting court must provide corrected information directly to the Department to have the record modified.

For other driver record questions, email us.

   Non-driver license questions (vehicle titles, registration, license plates, crash reports, concealed handgun licenses)
   Vehicle title, registration, or license plates

To renew your vehicle registration online, visit Texas.gov.

For information on license plates, vehicle titles or vehicle registration, visit the Texas Department of Motor Vehicles.

   Crash data or crash reports

The Texas Department of Transportation has information about crash and crash reports.


Need help with another question or topic?

Email us

or

Phone:
   English: 512-424-2600
   Español: 512-424-7181
   Hours: 7 a.m. – 6 p.m., Monday – Friday except holidays.


SSL