Under the Failure to Appear / Failure to Pay Program, the Texas Department of Public Safety (DPS) may deny the renewal of a driver license if an individual has failed to appear for a citation or failed to satisfy a judgment ordering the payment of a fine. The driver license may not be renewed until the individual’s driver record is cleared of all offenses reported to DPS by the court.
Individuals must contact the court directly to:
If a violation has been reported to DPS by more than one court then the individual must contact each reporting court.
To obtain court information, check the status of all reported offenses or for a list of frequently asked questions, visit Failure to Appear or contact Omnibase Services. For individuals who live in Austin, please call 512-342-0915, for all others, call 800-686-0570.
It takes three to five business days to update a driver record from the date the information is reported to DPS by the court. All court-reported offenses must be cleared before a driver record will reflect that an individual is in compliance. Individuals are eligible to drive again or renew their driver license once they are in compliance.
An individual’s driver eligibility status will change from “ineligible” to “eligible” on the License Eligibility website once all documents have been processed and fees have been paid.