Public Information

How to Access DPS Records
Open Records Requests are normally processed by the office that maintains the requested records. 

For example, records related to a crash investigation should be directed to the Highway Patrol office which did the investigation. 

Record Type
Division
Contact Number
Personnel Records Human Resources (512) 424-2392
Complaint/Discipline Records Internal Affairs (512) 424-2016
Vehicle Inspection Records Vehicle Inspection (512) 424-2251
Driver License Records Driver License Division (512) 424-2890
Criminal History Records Crime Records (512) 424-2470
Private Security Records Regulatory Service (512) 424-7710
Concealed Handgun Records Regulatory Service (800) 224-5744
Commercial Motor Vehicle Records Motor Carrier (512) 424-2050
Breath Test Records Breath Alcohol Testing (512) 424-5200

Note:  All requests can be mailed to the following address:

Texas Department of Public Safety
Office of General Counsel
P.O. Box 4087
Austin, Texas 78773

Please make sure to include the appropriate division in the Attention line. 

Also, you may e-mail your request to OGC.Webmaster@dps.texas.gov

What Your Request Should Include
Requests for records under the Public Information Act must be in writing.  Including the following information in your request will help ensure that you receive the information you want:

Costs & Billing
Charges for copies of public information are set by the Office of the Attorney General.  If the records responsive to your request are less than 50 pages, the charge will be $0.10 per page plus the cost of postage (or other delivery method, at your request). If the responsive records are more than 50 pages, the charge will be $0.10 per page plus personnel costs for the time necessary to locate, compile and copy the documents as well as the cost of postage. 

If we anticipate the charge to fulfill your request will exceed $40.00, we will provide you with an itemized written estimate of the charges and indicate if a less costly alternative is available. 

You must respond in writing within 10 days after the estimate is sent that you will accept the costs, or that you desire any stated alternative.  If no written response is received in the time allowed by law, your request will be considered withdrawn.

If the anticipated charges for a particular request are more than $100.00 the Department will generally require a prepaid deposit or bond in the amount of the estimated cost before compiling the responsive records. Also, if you have an unpaid balance of more than $100.00 for previous requests, a prepaid deposit or bond may be required.

Non-Public Information
Some of the records maintained by DPS are, in whole or in part, excluded from public disclosure. These include the following:

If you request access to or copies of information, subject to an exception to disclosure DPS may seek a ruling from the Attorney General’s office regarding disclosure of the information.  Information submitted to the Attorney General's office for a ruling will not be available for review until after the Attorney General's office makes a decision as to whether the information can be withheld.  The Attorney General’s office has about 9 weeks to make a decision.

If the records responsive to your request encompasses both public and non-public documents, the public documents will be made available to you even if DPS is waiting for a ruling on disclosure of other records.  If public information and non-public information are both included in a single document, the document will normally be provided to you; however, the information believed to be excepted from required disclosure will be redacted (marked out) pending a ruling from the Attorney General's office.

A request specifically limited to only the kind(s) of information the Attorney Generalís office has previously determined cannot be withheld from public disclosure can reduce or eliminate the need for DPS to seek a ruling on disclosure. Simply state in your request that you are seeking only information that is not subject to any exception to disclosure. DPS will make available appropriately redacted copies of the responsive records.

The Attorney Generalís office has issued a previous determination (Open Records Letter Ruling 2001-2047) authorizing DPS to withhold the following records or information without obtaining permission from the Attorney Generalís office each time: criminal history records and personal information in motor vehicle records.

Public Information Handbook
The Public Information Handbook (PDF) can be found at the Office of the Texas Attorney General.

Where to Send Your Public Information Request
Requests can be mailed, hand-delivered, faxed, or sent by electronic mail.  Electronic mail or facsimile requests must be sent to the electronic address and fax number listed. Please note that a request sent to any other Department email address does not trigger the requirements of the PIA.

Electronic Mail address
OGC.Webmaster@dps.texas.gov

Physical Address
Texas Department of Public Safety
Office of General Counsel
P.O. Box 4087
Austin, Texas 78773-0170

Facsimile
(512) 424-5716

Office of General Counsel
(512) 424-2890