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Compact With Texans

Texas Department of Public Safety
Courtesy - Service - Protection
Revised 8/2011



Agency Mission

The Texas Department of Public Safety is an agency of this state created to provide public safety services to those people in the state of Texas by enforcing laws, administering programs, educating the public, and managing emergencies, both directly and through interaction with other agencies.

Agency Philosophy

The Texas Department of Public Safety is an agency in which all employees are working together to achieve a safer Texas by providing enhanced public safety services. All members of the Department shall serve the public to the best of their ability by being dedicated and accountable and by managing all allocated resources effectively and efficiently. This agency seeks to preserve the peace and to protect the persons, property, rights, and privileges of all people in the state of Texas through ethical leadership and superior employee development. To this end, it is imperative that we uphold the Department motto of COURTESY – SERVICE – PROTECTION and respect the constitutional rights of all persons to liberty, equality, and justice.

Agency Vision

To be an agency in which all employees work together to achieve a safer Texas by:


Our Services

Texas Highway Patrol Division (THP) is responsible for general police patrol, traffic supervision, vehicle crash investigation, and criminal law enforcement on the rural highways of Texas. THP field operations are comprised of specialized services including Highway Patrol Service, Commercial Vehicle Enforcement Service, Motor Carrier Bureau, Vehicle Inspection and Emissions, Communications Service, and Breath Alcohol Test Bureau. Highway Patrol Service provides general police patrol, vehicle crash investigation, supervises traffic along the state's rural roads and highways, and provides safety education programs to the public. Commercial Vehicle Enforcement Service enforces state laws and federal regulations governing the operation of commercial motor vehicles (CMV's) via police patrol on rural highways and conducting roadside inspections of CMV's, as well as conducting CMV inspections at fixed locations throughout the state and at nine inspection facilities located on the Texas-Mexico border. Motor Carrier Bureau develops statistical data from Commercial Vehicle Enforcement Service activity reports, creates motor carrier safety profiles from this data, transmits CMV inspection and crash data to the Federal Motor Carrier Safety Administration, performs compliance reviews and safety audits on motor carriers operating in Texas, and prepares enforcement cases and assesses administrative penalties on motor carriers for violations of applicable commercial vehicle regulations. Vehicle Inspection and Emissions supervises the statewide Vehicle Inspection Program.

The Driver License Division (DLD) is responsible for maintaining the integrity of the Texas driver license and meeting the agency's goal of traffic safety through the examination of drivers, the improvement and control of problem drivers, and traffic and criminal law enforcement. The division also recognizes customers' needs and demands for service have changed and stands ready to meet and exceed these expectations using innovative technology. The DLD is comprised of the Field Service, Administrative License Revocation (ALR) Service, and Headquarters Service which includes the Customer Service Bureau, Driver Records Bureau, Driver Improvement & Compliance Bureau and License Issuance Bureau. The Field Service is responsible for 256 full-time, part-time, and mobile driver license offices serving approximately 299 locations statewide and provides services for the examination of new drivers; improvement and control of drivers posing a potential safety risk. Commissioned personnel in driver license offices conduct original investigations of identity and fraud issues as well as arrest wanted persons who are detected through the license issuance process. The DLD Fraud Investigative Unit (FIU) is charged with the investigative and intelligence gathering associated with preventing identity theft and DL/ID fraud. FIU trooper/investigators assist state and federal task forces, partner and coordinate with federal agencies on complex identity theft and fraud related investigations. The ALR Service administers the process by which the Department suspends the driver licenses of individuals who are arrested for the offense of Driving While Intoxicated (DWI). The Headquarters Service is comprised of four (4) bureaus responsible for the administrative processes supporting the division's licensing programs. The Customer Service Bureau is the Contact center for DLD and provides services to disseminate driver license related information to customers via the telephone, website, fax, e-mail and general correspondence. The Driver Improvement and Compliance Bureau is responsible for enforcing statutory responsibilities by initiating enforcement actions against unsafe or potentially unsafe drivers who violate Texas traffic laws and process all compliance items received for driver license reinstatement under the Texas Motor Vehicle Safety Responsibility Act. The Driver Records Bureau processes and maintains records of over 21 million driver license and identification cards issued by the Department. The bureau is also responsible for managing Ecommerce programs to provide online services for drive license and identification card renewals, address changes and driver records. The License Issuance Bureau is responsible for the verification of an applicant's eligibility for a driver license or identification card. The bureau also provides administrative and technical assistance to the public and DPS field personnel regarding the licensing process and monitor the production, quality, issuance, and mailing of DL/ID cards.

Intelligence and Counterterrorism (ICT) is a new division created in late 2009 as part of the DPS reorganization. It serves as the central clearinghouse for the collection, management, analysis, and targeted dissemination of law enforcement and homeland security intelligence in Texas, with a much-bolstered Texas Fusion Center as its core component.

The ICT Division was created by reassigning analytical and law enforcement personnel from other areas of the Department and realigning them to more effectively manage intelligence and focus personnel on high priority modern threats to Texas posed by Mexican drug trafficking organizations, transnational gangs, and foreign and domestic terrorism groups. ICT also manages the Texas Top 10 Most Wanted, Missing and Unidentified Persons programs, as well as the Amber and Silver Alert processes.

Additionally, the ICT Division provides real-time analytical support to DPS commissioned officers investigating border violence, drug trafficking, gang activity, and other crimes. This analytical support assists investigators in conducting operations aimed at disrupting and dismantling criminal organizations in Texas and protecting the citizens of Texas from foreign and domestic terrorists, gang violence and organized criminal activity.

Division Accomplishments
The Division has formalized new concepts of operations, incorporated national guidelines for Fusion Center (TxFC) operations and set up command structures.

Chief among the Division’s accomplishments was the implementation of reorganization plans and personnel shifts that have recast the TxFC in a central role as the primary input and output for intelligence information. All field units and partner agencies are now directed to submit information requests through the TxFC, including the six Joint Operating Intelligence Centers along the Texas border, making communications efforts more efficient.

The ICT Division has taken steps to combine efforts with other regional fusion centers as well as federal agencies, local police, and sheriff departments involved in countering threats from terrorists and major criminal organizations such as transnational gangs.

In the arena of technology, the ICT Division has begun to address how best to enhance the databases at its disposal, including a study on how to integrate all of the ICT Division’s myriad databases into a single integrated tool.

Fusion Center Accomplishments
One of the Fusion Center’s first significant actions as part of the new ICT Division was to take a leading role in support of the November 5, 2009 Fort Hood shootings investigation. As federal agencies were deploying for investigation in the immediate aftermath of the killings, the Fusion Center (TxFC) played a key role in providing leads and intelligence information to investigators, through the Texas Rangers. As a result of work that went on 24/7, the center was able to help keep DPS’s Criminal Investigations and Texas Ranger Division personnel, and the FBI’s Joint Terrorism Task Force moving in the right direction during the important early hours of the response.

The TxFC has also provided key contributions in dozens of significant criminal cases throughout the state and plays an important role in the Department’s border security operations.

What is the Fusion Center?
The Texas Fusion Center (TxFC) performs four essential functions. First, it integrates and analyzes information from disparate sources statewide to identify leads in high-priority incident investigations and identify links, associations, and non-obvious relationships in criminal enterprise and terrorism investigations. Second, the TxFC produces multi-agency intelligence assessments to increase understanding of the current and future threat environment, recognize trends and patterns in activity, and support a proactive approach to the prevention of crime and terrorism. Third, it provides situational awareness of relevant world incidents to law enforcement and homeland security leaders through 24-7- 365 operation of the TxFC’s Watch Center. Finally, the TxFC develops and coordinates implementation of a multi-agency process that assesses and prioritizes the wide range of threats facing the state based on threat, vulnerability, and consequence.

Texas Rangers Division The Texas Ranger Division provides investigative assistance to federal, state, and local law enforcement agencies within and outside the State of Texas. The Rangers conduct criminal and public integrity investigations, arrest criminals for violations of state and federal laws, suppress major disturbances, protect life and property, and renders assistance to local law enforcement officials in suppressing crime and violence. The Division has established an Unsolved Crimes Investigation Program to investigate unsolved murders and serial type crimes. In addition, the Rangers, along with federal, state, and local law enforcement agencies conduct investigations to prevent terrorism and arrest subjects involved in acts of terrorism. The Division has also recently dedicated personnel to coordinate multi-agency Border Security operations, at five (6) specific Joint Operation Information Centers (J.O.I.C.s) located along the Texas/Mexico border, to enhance the Department's efforts in securing the border.

The Administration Division is responsible for Building Program; Crime Records Service, Fleet Operations, General Services, Human Resources, Psychological Services, Regulatory Licensing Service, Staff Support, Training Academy, Radio Frequency Unit and the Equal Employment Opportunity Officer. The DPS Training Bureau provides training for DPS officers and other law enforcement personnel throughout Texas. Also under the Training Academy is the Motorcycle Safety Unit. This unit provides safety training courses for motorcycles and All Terrain Vehicle (ATV's) users. Psychological Services Bureau provides a comprehensive psychological services program to employees, families, victims of crime and affected communities. Crime Records Service maintains statewide systems for arrest records, fingerprint files, theft reports, warrants, sex offender registration and other criminal justice information, as well as statistical data on crime and criminals in Texas. The Regulatory Licensing Service administers the Concealed Handgun licensing program and the Private Security licensing and regulation program, as well as registering metal recycling entitities.

The Emergency Management Division (EMD) is charged with carrying out a comprehensive all-hazard emergency management program for the State and for assisting cities, counties, and state agencies in planning and implementing their emergency management programs. A comprehensive emergency management program includes pre and post-disaster mitigation of known hazards to reduce their impact; preparedness activities, such as emergency planning, training, and exercises; provisions for effective response to emergency situations; and recovery programs for major disasters. EMD’s Public Information Office (PIO) responds to media inquiries, issue news releases and supports press conferences relating to emergency management programs. The PIO staff provides public education materials for citizen preparedness. The EMD web site (www.dps.texas.gov/dem/index.htm) provides a wealth of information on all phases of emergency management: planning, preparedness, training, response, recovery and mitigation.

The Director’s Staff is comprised of a Director and two (2) Deputy Directors. The following special sections report to the Directors: Accounting and Budget Control, Office of General Counsel, Office of Audit and Inspection, Aircraft, Information Management Service, Internal Affairs, Public Information Office, the Employee Relations Officer and Legislative Liaison.

For a more detailed description of the Texas Department of Public Safety, please access our web site at: www.dps.texas.gov/.

Customer Service Standards

DPS is committed to providing quality customer service. We pledge to:


Customer Relations Representatives

Our Customer Relations Representatives, are responsible for directing your suggestions and or concerns to the appropriate department for review and response. Please feel free to contact any of the following at:

Texas Department of Public Safety
P.O. Box 4087
Austin, Texas 78773-0300

Licensing and Registration Process

Some of DPS' responsibilities include licensing/registration for drivers, private security professionals, metal recycling entities and concealed handgun owners. In addition, DPS supervises the registration of controlled substances.

The Driver License Division is responsible for over 300 driver license offices throughout Texas. For a complete listing of locations, telephone numbers, frequently asked questions and hours of service, please visit our web site at www.dps.texas.gov. Our web site also provides information regarding the appropriate documents required when obtaining your driver license. Customer wait time will vary from office to office due to demographics (rural compared to metropolitan areas).

In an effort to increase customer service and decrease customer wait time in our driver license offices, the Department offers mail, online and telephone services to renew a driver license and identification card and also offers mail and online address changes and online driver record requests. (www.dps.texas.gov)

The Customer Service Contact Center is available Monday through Friday, 7:30 a.m. to 6:00 p.m. to answer driver license related calls and e-mail inquiries. The Contact Center frequently experiences high call volumes, therefore hold and wait times will vary. The telephone number and e-mail address to Customer Service is (512) 424-2600 and customerservicedl@dps.texas.gov.

Concealed Handgun Licensing of the Administration Division performs the licensing functions required of the Department by the Texas Concealed Handgun License Law, Chapter 411, Subchapter H, Government Code.

The Private Security Bureau of the Regulatory Licensing Division regulates the private security professions in Texas as outlined under Texas Occupations Code, Chapter 1702. Private security services include both armed and unarmed security guards, alarm companies, residential and public video security companies, armored cars and armored car couriers, private investigators, body guards, security consultants, locksmiths and electronic access control device installers, as well as the companies that employ these individuals.

The Criminal Law Enforcement's Narcotics Service supervises controlled substances registration, administers official prescription forms for Schedule II controlled substances and supervises permits the transfer of laboratory apparatuses and chemical precursors. Procedures for obtaining Controlled Substances Registrations Official Prescription forms, and Precursor Chemical/Laboratory Apparatus Permits are outlined in the DPS Drug Rules. Please reference 37 TAC Chapter 13. You may reach the Narcotics Service at (512) 424-2150.

Complaint Process

It is the policy of the Department to courteously receive and to investigate complaints concerning the personal behavior or official acts of its employees. A complaint is a formal written allegation against a member of the Department, which could result in disciplinary action up to and including termination, and which alleges one or more of the following:

  1. An infraction of Department rules, regulations or policies.
  2. An illegal act.

It is the policy of DPS to acknowledge receipt of a complaint. At the conclusion of an investigation or inquiry into the complaint, the complainant will be notified of the outcome. If the investigation or inquiry has not reached a final conclusion within 90 days, you will be notified of the status of the investigation. For additional information regarding the DPS' Complaint Process, please visit our web site at www.dps.texas.gov.  Or, you may write or call:

Department of Public Safety
Office of Inspector General
P.O. Box 4087
Austin, TX 78773-0160
Fax: (512) 424-5769

Comments, Suggestions, and Questions

The personnel at DPS are continually striving to provide you with exceptional customer service. Please take a moment and visit our website to complete the online Customer Service Survey and let us know how we are doing. The survey is located on our DPS website address at www.dps.texas.gov.

For a detailed description of DPS, please visit our web site address. The following information is provided to give you a contact telephone number and/or email address for specific DPS services.

DPS Contact Information

DPS Services

Contact Phone Number and Email

Accounting and Budget Control

(512) 424-2060
ABC.compact@dps.texas.gov

Breath Alcohol Testing Bureau

(512) 424-5201
THP.compact@dps.texas.gov

Commercial Vehicle Enforcement
Service

(512) 424-2116
THP.compact@dps.texas.gov

Communications Service

(512) 424-2119
THP.compact@dps.texas.gov

Concealed Handgun Licensing Bureau

(512) 424-7293
ADMIN.compact@dps.texas.gov

Crime Records Service

(512) 424-2734
CrimeRecords.compact@dps.texas.gov

Crime Laboratory Service

(512) 424-2105
CLE.compact@dps.texas.gov

Driver License Division
   Customer Service Bureau

(512) 424-2600
DLD.compact@dps.texas.gov

Office locations, hours, and telephone
numbers are listed on our website www.dps.texas.gov.

Emergency Management Service

(512) 424-2138
ADMIN.compact@dps.texas.gov

Criminal History Record Information
Processing Bureau

(512) 424-2079
CrimeRecords.compact@dps.texas.gov

Highway Patrol Service

(512) 424-2110
THP.compact@dps.texas.gov

Human Resources Bureau

(512) 424-5900
ADMIN.compact@dps.texas.gov

For current job vacancies visit
www.dps.texas.gov

Information Management Services

(512) 424-2260
IMS.compact@dps.texas.gov

Internal Affairs

(512) 424-2015
IA.compact@dps.texas.gov

Motor Carrier Bureau

(512) 424-2051
THP.compact@dps.texas.gov

Motorcycle Safety Unit

(512) 424-2803
ADMIN.compact@dps.texas.gov

Motor Vehicle Theft Service

(512) 424-2140
CLE.compact@dps.texas.gov

Narcotics Service

(512) 424-2150
CLE.compact@dps.texas.gov

Office of Audit and Inspection

(512) 424-5711
OAI.compact@dps.texas.gov

Polygraph Service

(512) 424-2200
CLE.compact@dps.texas.gov

Private Security Bureau

(512) 424-7710
ADMIN.compact@dps.texas.gov

Public Information Office

(512) 424-2080
PIO.compact@dps.texas.gov

Regulatory Licensing Services

(512) 424-2000
ADMIN.compact@dps.texas.gov

Criminal Intelligence Service

(512) 424-2200
CLE.compact@dps.texas.gov

Texas Highway Patrol Division

(512) 424-2110
THP.compact@dps.texas.gov

Texas Ranger Division

(512) 424-2160
Rangers.compact@dps.texas.gov

Training Academy

(512) 424-5780
ADMIN.compact@dps.texas.gov

Vehicle Inspection and Emissions

(512) 424-2550
THP.compact@dps.texas.gov