Consumer Reports of Potential Violations

If you become aware of a potential criminal or administrative violation of Texas Occupations Code, Chapter 1702, by a licensed or unlicensed company or individual in the Private Security industry, you may submit a written statement to the Regulatory Services Division (RSD). You may submit your statement in any of the following ways:

Please include as much detail as possible regarding the company or individual against whom you are complaining, including name, location, license or registration number if applicable, and a detailed account of the alleged violation. Include your own contact information in your correspondence so that we may contact you, if we need additional information. You may use form PSB-22 for this purpose. When the Private Security Program receives your statement, it will be forwarded to one of our commissioned field agents for investigation. The assigned agent may contact you during the course of the investigation. Please be aware we will not be able to provide you information regarding a pending investigation.

Records Requests

Public access to certain records of disciplinary action is available, toll-free, at (800) 224-5744.