Licensing Frequently Asked Questions

Rev 10/11/13

   1. What type of Private Security license do I need?
  • Class A – Private Investigation Company (Private Investigation services)
  • Class B – Security Contractor License (Alarms Systems, including camera/closed circuit television systems (selling, installing and monitoring)).
  • Class B – Security Contractor License (Guard services, including armed and unarmed guards)
  • Class B – Security Contractor License (Armored Car or Courier Service)
  • Class B – Security Contractor License (Locksmith services)
  • Class C – Combination of Private Investigation & Security Contractor
  • Class D – Electronic Access Control Device Company (note: Class B Combination of Electronic Access Control Device & Security Contractor)
  • Class T – Telematic Company

   2. How can I get information on starting my own company?

   3. What are some ways that I can submit my Company or Individual application to your office?

   4. What online services are provided by Private Security Bureau?
  • Company license – you can apply for an original license or renew your license.
  • Individual license – you can apply for an original or renew your license.
  • Employee Information Update (EIU) – you can update a license registration when an individual has changed employers, however this will not create a new pocket card.

   5. How long does it take to get my license?
  • Individual license: 4-6 weeks (Note: time varies due to the following reasons: incomplete application, missing fingerprint cards, inappropriate fees submitted or missing training certificate)
  • Company license: 6-8 weeks (Note: time varies due to the following reasons: incomplete application, missing documents, missing fingerprints, inappropriate fees submitted)

   6. How often does my license expire?
  • A Company license expires every year on the last date of the expiration month.
  • An Individual license expires every (2) years from the date of issuance.
  • Note: A Branch Office license expires on the same date as the Parent Company license.
  • A Personal Protection Officer license expires on the same date as a Commissioned Security Officer license.

   7. How do I check the status of my Company application or Individual application?

Please visit our website at www.txdps.state.tx.us/psb. Look for the header called “Searches” for Company “Search Company and for Individual “Search Individual”.


   8. How do I get the experience required to be a private investigator?

The most common way to get the experience is to go to work for a licensed private investigations company. They will register you with the Private Security Bureau as their employee. After you have worked for a licensed company as their registered employee, you can meet the experience requirement. Legally obtained experience could also include full-time, paid employment as a peace officer or in the case of a private investigator insurance adjuster. The only education that is acceptable instead of the experience requirement is a four-year degree in Criminal Justice from an accredited college or university.


   9. Do I need to be employed by a licensed security company in order to apply for an original application or renew my current license registration?

Yes, you must be employed by a licensed private security company before you can receive your license registration.


   10. I tried to renew my Company license online, but the system would not let me…why?
  • A Company license renewal may not be processed online more than 60 days prior to the date of expiration.
  • If you are within the renewal period and experience problems, please contact the Licensing Section at (512) 424-7710.

   11. How do I process a renewal registration that has expired?
  • If the registration has been expired for less than one year and the individual has changed employers, the new employer must submit the following: form PSB-14 (PDF) (Employee Information Update), the $17.00 update fee, form PSB-17 (PDF) (Individual Renewal), the renewal fee, late fee and subscription fee.
  • Note: If the registration has been expired more than 6 months, the current employer must also submit 2 fingerprint cards and the $25.00 FBI fee.
  • If the registration has been expired for more than one year, the current employer must submit an original application, 2 fingerprint cards, the registration fee, the FBI fee and the subscription fee.

   12. Can I get a refund?

In accordance with the Texas Administrative Code 37 TAC 35, Section 35.70 and as printed on our application submitted to the Bureau “Fees submitted to The Private Security Bureau are non-refundable or transferable”.


   13. Can I change an application/license from one registration type to another (i.e noncommissioned security officer to a commissioned security officer)?

No. A new application must be submitted for the new registration type plus you must submit the appropriate fees.


   14. Currently, I hold a licensed registration that has not expired and I am seeking other employment. Do I need to complete an original application for the same license registration type? (i.e. current registration locksmith and applied as a locksmith for a different private security licensed company)
  • The license registration (pocket card) initially issued to you is a transferable card. Note: the new employer does not need to submit an original application.
  • However, the new employer must complete and submit form PSB-14 (PDF) (Employee Information Update).

   15. How can I get a duplicate pocket card/license?

Please complete and submit form PSB-37 (PDF) (Request for Duplicate License) along with the $10.00 statutory fee.


   16. How can I terminate an employee from my Company?
  • To terminate an employee from a company, please submit PSB-19B (PDF) (Notification of Termination for Employee Registration). However, please keep records of all terminations in your company files for inspection.
  • The Licensing Section will process form PSB-19A (PDF) (Notification of Termination for Owners, Corporate, Officers, Partners, Shareholders, Managers and Supervisors) as stated on this form.

    (Note: A notification for termination merely states an employee was terminated by the current employer however a termination does not remove the individual from the company employee list.)

   17. My company insurance is suspended; can I pay my reinstatement fee online?

No. The reinstatement fee must be mailed to the appropriate address. See form PSB-24 (PDF) (Application for Reinstatement of Company License).


   18. What does GSL-Lock mean and who do I need to contact to take care of this matter?

GSL-Lock means Government Student Loan and in order to clear up this matter, you will need to contact the Texas Government Student Loan Corporation at 1(800) 222-6297 or (512) 219-7337.


   19. How do I file a complaint (against an employer or contractor)?

Please complete and submit form PSB-22 (PDF) (Complaint Form) and fax to (512) 424-7729 or mail it to P O Box 4087, Austin, TX 78773. You can also obtain this form from our website at www.txdps.state.tx.us/rsd/psb/forms


   20. How do I get copies of my paperwork, certificates, file, etc.?

Please submit a detailed request in writing to the Open Records Coordinator and fax this information to (512) 424-7221 or mail to Texas Department of Public Safety, PO Box 4087, Austin, TX 78773.


   21. How do I challenge the criminal history record contained in a Texas Record?

Please visit Criminal History Error Resolution for the procedures to challenge the criminal history record contained in a Texas Record.


   22. How do I challenge the criminal history record contained in an FBI Record?

Please visit Challenge of a Criminal Record for the procedures to challenge the criminal history record contained in an FBI Record.

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