Vehicle Inspection Connection (VIC)

Vehicle Inspection Connection (VIC) logo

Buyers, Inspectors and Owners,

VIC is a web-based system allowing you to easily comply with Texas statute with improved flexibility and a condensed, streamlined inspection checklist.

https://dpsdirect.portal.texas.gov/VICStation/login/auth

Use the link above to login, conduct inspections and order certificates.

   How do I login to VIC?

If you have a VIC unit, login at the unit. If you do not have a VIC unit, you can login to the application at http://dpsdirect.portal.texas.gov/VICStation

Contact and Support Information

For questions regarding VIC, contact the VIC Help Desk, toll-free at (855) 845-0842 or (855) 845-0-VIC.

VIC Unit

   Components

The VIC system has a small specialized processor, bar code scanner, metal cart, monitor, keyboard, mouse and related cables and cords. The cart will take up approximately four square feet of floor space (20 x 26).

   Operating Requirements

A station will require the following hardware components to operate VIC:

  • Standard grounded 3-prong 110 volt A/C outlet;
  • Connection to the internet via an analog telephone line or broadband LAN (DSL or Cable)

Note: Stations are NOT required to obtain an Internet Service Provider (ISP) as this service is supplied by VIC.

   A/C Power Information

To power VIC, a standard grounded 3-prong 110 volt A/C outlet within three (3) feet of the unit is needed. Three feet is the limit because that is the length of the power cord that comes standard with the equipment. Although extension cords may be used, it is done at the risk of the station operator.

   Connectivity Requirements
  • The VIC unit can be connected through either a telephone line (Analog recommended) or through a broadband connection. The unit cannot be configured to connect to a wireless network.
  • It is recommended that VIC remain connected to the telephone line or broadband LAN line, as it will regularly connect to the host to transmit inspection data. Should a station elect to disconnect (go offline) from either the telephone or broadband line, the unit will continue to perform a specific number of inspections after which the unit will "lock itself out" and disallow further inspections to take place until connectivity to the host resumes.
  • The system allows the station to enter a code to dial out if necessary (an example is a business that has to dial 9 to get an outside line).
  • Additionally, if a station is using a Broadband connection that needs to go through a Proxy connection, this can also be entered into VIC.
   Connection to the Internet via Analog Telephone Line
  • If a station chooses to connect to the Internet through a dial-up connection, the telephone line must be analog as VIC is not compatible with digital telephone lines or systems. Analog telephone lines, also referred to as POTS (Plain Old Telephone Service), support standard phone, fax machines and modems. These lines are typically found in your home or small office.
  • The Voice-Over-IP (VOIP) systems recently made available to residential customers via cable and other telecommunications companies often convert to analog connections and may be compatible. If the VOIP connection is determined to be incompatible with VIC, it will be the responsibility of the station operator to supply a compatible alternative. For stations using DSL, but still using an analog modem, it is recommended a DSL filter be applied to the analog line. Requests for more information about DSL filters can be directed to your DSL provider.
  • If a station chooses to utilize dial-up connection, the telephone line can either be dedicated solely for use by the VIC unit (recommended) or shared with other devices. It is recommended the station use the telephone cable supplied with VIC. Longer cables may be used, it is done at the risk of the station operator
   Connection to the Internet via Broadband Local Network
  • A station may choose to connect to the Internet via Broadband LAN (DSL or Cable) connection. The station must supply the appropriate connection cables for their Internet connection. The network settings on VIC can be modified to add proxy settings. If the station's broadband LAN require network settings other than proxy (passwords, static IPs, etc.) be modified, VIC will not function in that network environment. Typically, an out-of-box broadband connection (RoadRunner Cable, AT&T ISDN, etc.) and a modern broadband router from a national retailer (i.e. Best Buy, Circuit City, Radio Shack) should allow the station to configure adequate security and still function with VIC. Only when the station applies very advanced security settings will VIC likely encounter issues that prevent it from connecting to the Internet.
  • If an issue with connectivity arises, and VIC customer support identifies the problem is with the station's broadband network set-up and not with the free ISP dial-up system or VIC, it will be up to the station to resolve their connectivity or network issues.
   Unit Repair/Replacement
  • STATIONS SHOULD NOT ATTEMPT TO REPAIR VIC. For unit repair or replacement, stations should call toll free (855) 845-0842 or (855) 845-0-VIC.
  • The State will provide support and maintenance for the state-owned VIC unit. The customer support staff will assess the situation over the telephone and assist the station in determining the nature of the unit failure.
  • If a VIC component requires replacement, a replacement part will be shipped overnight, at no charge. Pre-paid postage will be provided with each replacement, so that stations can simply return the defective component in the same shipping box that contained the replacement part. Most components can be easily exchanged by station personnel. However, if further assistance is needed, stations can call the toll-free technical support line at (855) 845-0842.
  • Repair and replacement of VIC unit equipment that has failed due to normal wear and tear will be provided by the State at no cost to the station. However, unit abuse, neglect or theft is not covered in the maintenance agreement. Stations will be invoiced for any services that are not covered under the maintenance agreement.
  • In the event of a communications line failure, the unit will allow a pre-determined number of inspections to occur off-line while the situation is being corrected. In the event of unit failure, stations will be able to perform inspections using an alternative reporting method

Printer

Printers are not required to use VIC, but may be purchased by stations that desire printing capabilities. The following Hewlett Packard printers have been tested with VIC:

If you have one of these printers and are having problems printing, please contact the VIC Help Desk at (855) 845-0842. The Help Desk can configure the printer settings.